How do you attract and handle leads? It's a simple question, but few of the companies we talk to have a definitive answer. More often than not, there is no process in place for generating and managing leads from first conversion through sales closing. If a process exists, it's commonly a mix of manual sorting and inefficient communications that risk losing leads and the all-important timing between a bottom-funnel request and a sales response. Here are 10 steps you should take to improve your lead generation and management process.
Social media is intended for conversations, not monologues. So rather than making it all about you and trying to get attention, make it about them: see where you can be useful and offer up advice where it is needed, without asking for anything in return. That is how you build real relationships with your leads, and your efforts will be rewarded with their loyalty.
Use a tool. You should not be explaining everything about your opportunity or whatever it is you have to sell over the phone, point them to a video, sizzle call, event in their area, anything but you try to explain it all over the phone. You can say “The first step to see if this is even a fit for you is to watch our short overview video at ________________”
ii) Give value before asking for anything: Whether you’re hosting a webinar, writing a blog post or speaking at an event, you have to offer tangible help before asking for the sale or any other thing that would require the attendee to move out of their comfort zone (e.g., purchase your product). This how to draw in your potential customer – and, hopefully, keep them.
Following the alignment process (Step #1), every sales rep should understand how to use the CRM and other lead intelligence tools to be able to quickly evaluate sales qualified leads and reach out to them quickly. Lead intelligence will help reps formulate a strategy for engaging with their prospects, gain their interest and trust, and develop a relationship that leads to a closed sale. This process is called sales nurturing. Every rep needs to update the CRM following every communication to keep lead status up-to-date and make sure that Marketing doesn't step on the sales process with inappropriate content. Once a sale is consummated, Customer Service should be notified via the CRM and take over managing the account. Sales also needs to set up automated reminders for following up with their customers and setting the table for up-sells and retained services. Marketing and Product Development also need to stay in the loop to send supporting, customer-centric content that educates customers on best practices and upcoming releases.
Apache leads are the best leads we have ever tried. They are real people looking for work online. With other lead companies we have found people have no interest in working and were just filling out a survey online to try and make some extra money. On the rare occasion that we receive a dud lead we simply e-mail it back and with no questions asked the lead is replaced straight away. The real time leads system is great for us as we are able to turn them on and off as we please meaning when we do contact a ...
Email may not be a hugely important part of increasing website leads, but it is fantastic for growing them into customers. When someone signs up for your list, it means they’re interested in you – and that’s half the battle! From there, consider creating an email schedule or marketing automation program that will send targeted messages to users at important stages of the buying process.
Cost per thousand (e.g. CPM Group, Advertising.com), also known as cost per mille (CPM), uses pricing models that charge advertisers for impressions — i.e. the number of times people view an advertisement. Display advertising is commonly sold on a CPM pricing model. The problem with CPM advertising is that advertisers are charged even if the target audience does not click on (or even view) the advertisement.