Because lead generation is the first step of the sales process, both quality and quantity are important factors. Quality leads are leads that a salesperson has a good chance of closing, which means they must at least have the potential to become customers. Every lead list will have a number of junk leads – people who are not qualified to buy the product for some reason – but the smaller the percentage of bad leads, the less time salespeople will waste while processing that list. Quantity is also important because even a salesperson with a list of 100% good leads won't be able to close every one of them.
One surefire method of finding leads through content is to create something that you think will be really valuable to your industry or potential customers – like a whitepaper, research study, guide, or book – and placing it behind a form on a landing page. Those who want to access this content will need to enter their email address to access it. From there, you can begin a lead nurturing email program (which you’ll read about below), or even send a quick "thank you" message. If they enjoy your content, your lead might return your email, and could eventually convert.
Your lead generation strategy needs to be as dynamic as the people you’re targeting. Trends change, behaviors shift, opinions morph … so should your lead gen marketing. Use A/B split testing to see what CTAs perform best, which landing pages convert better, and which copy captures your target audience. Experiment with layout changes, design, UX, content, and advertising channels until you find what works.
Best of all, white papers also serve a dual purpose of acting as an informative, additive sales pitch that extends beyond industry jargon and advertising copy. Offering white paper downloads in exchange for contact information makes prospective leads comfortable exchanging their details in order to receive something of value. That makes the transaction more hospitable—and who knows, you might even see your white paper passed around the industry.

Live chat doesn’t have to be the only communication platform for your visitors. It might get you new leads, make them interested in your offer, but it may happen that people will want to switch to phone or email. If that’ll be the case, don’t hesitate to let them do it. Understanding customers needs is a core of any customer service on the market. And if you will do it right, it’ll turn your visitors into customers.


Using a dedicated survey tool indicates that you are making efforts to satisfy the customers. These tools are helpful in ways such as aggregating and analyzing the result of the survey and coming up with suggestions for the questions that might not cross your mind. Your survey should be based on a particular product or service and the questions must be developed around it. Make sure to ask the important ones first so that you know the answers even if the customer decided to skip the rest of the survey.

Online lead generation is an Internet marketing term that refers to the generation of prospective consumer interest or inquiry into a business' products or services through the Internet. Leads, also known as contacts, can be generated for a variety of purposes: list building, e-newsletter list acquisition, building out reward programs, loyalty programs or for other member acquisition programs.
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