Marketing works with Sales to establish key criteria for lead segmentation and scoring. Hopefully, you have already created a comprehensive list of buyer personas and a detailed buyer journey for each persona. If not, check out these resources. Now plan how you will capture this information through landing pages and forms, using a progressive profiling approach so that conversion rates are kept high. Identify relevant pages and events that, if visited or triggered, also allow you to update lead profiles during the buyer journey. Access LinkedIn, Data.com, Hoovers and other business data sites you can use to cross-reference leads and further develop their profiles. Some of these sources can be directly integrated through HubSpot and Salesforce apps and APIs.
Lead management is a combination of several things. First you need the right tool to store your leads. There’s no point generating a torrent of leads if you can’t view them all, with context, in one place. And then you need to nurture every lead before they can be convinced about doing business with you. Finally, you’ve got to be able to rank your leads—based on how much (or how little) they engage with your business—so you can reach out to the hottest leads first.
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Another major issue deals with fake testimonials. "The Federal Trade Commission has very strict guidelines when it comes endorsements," attorney Nima Haddadi, founder of the H Law Group says. "So much of this is common sense when it comes to divulging any connections between endorsers and brands yet far too many try to keep things from the public; never a good idea.'
Develop a referral program. Just like in other businesses, people who are referred by others are easier to convert to a sale than people who weren't, because they're usually coming to you with some interest in buying. Many people you talk to won't be interested in buying right away, but they might know people who are. Happy customers may want to share your product or business. You can develop a referral program to give people incentive to refer others to you. For example, you can give them a 10 percent discount on their next purchase for every new customer they refer.
Leads may come from various sources or activities, for example, digitally via the Internet, through personal referrals, through telephone calls either by the company or telemarketers, through advertisements, and events. A 2015 study found that 89% of respondents cited email as the most-used channel for generating leads, followed by content marketing, search engine, and finally events. A study from 2014 found that direct traffic, search engines, and web referrals were the three most popular online channels for lead generation, accounting for 93% of leads.