How do you attract and handle leads? It's a simple question, but few of the companies we talk to have a definitive answer. More often than not, there is no process in place for generating and managing leads from first conversion through sales closing. If a process exists, it's commonly a mix of manual sorting and inefficient communications that risk losing leads and the all-important timing between a bottom-funnel request and a sales response. Here are 10 steps you should take to improve your lead generation and management process.
Strategize follow-up: All online leads require nurturing. Even if a lead is ready to purchase a home tomorrow, they still need to get to know an agent before they invest in their services. Many systems offer instant follow-up with online leads. Few offer intelligent, behavior-based follow-up. Robust systems leverage data taken from a leads’ online home search history to craft personalized email and text messages. It’s 2018 — most consumers can differentiate a drip-email campaign from a personalized message.
There are people whose job is to create a visual merchandising in shops with only one thing in mind – growing sales. They change the look of a shop window probably once a week or even more often. They basically do it to catch shoppers’ attention, often presenting the best things in the store but another reason as well. They want to convince people to enter the store itself.
Once the customer clicks on your website link, the page that they land on should have everything that the customer needs. It should be visually appealing and must hook your customers. The result of a negative impact can be the customer retreating from your website and never come back. Everything from the loading time of the web page and its architecture will play a role and you must make sure to keep it simple.
The likely answer is to do with audience biases. A survey conducted by an email marketing provider is almost certainly going to have different results to one conducted by PPC management tool, as their audiences have different skillsets and biases, skewing the results of their sample. As such, we should take the specific ranking of different strategies in these studies with a pinch of salt.
At the other end of the spectrum is buying leads. This is also not the best option since it can be very expensive and may result in leads that may not actually be interested in your products or business. These are not great leads, either. The best leads will always be the ones you generate yourself—people who have shown some sort of interest in what you have to offer.