Following the alignment process (Step #1), every sales rep should understand how to use the CRM and other lead intelligence tools to be able to quickly evaluate sales qualified leads and reach out to them quickly. Lead intelligence will help reps formulate a strategy for engaging with their prospects, gain their interest and trust, and develop a relationship that leads to a closed sale. This process is called sales nurturing. Every rep needs to update the CRM following every communication to keep lead status up-to-date and make sure that Marketing doesn't step on the sales process with inappropriate content. Once a sale is consummated, Customer Service should be notified via the CRM and take over managing the account. Sales also needs to set up automated reminders for following up with their customers and setting the table for up-sells and retained services. Marketing and Product Development also need to stay in the loop to send supporting, customer-centric content that educates customers on best practices and upcoming releases.
Automatically move inbound leads over to your CRM using marketing automation workflows and assign them to appropriate sales reps when they reach lead scoring thresholds and/or trigger specific behaviors, such as requesting a free trial or demonstration. Use segmentation rules to assign leads to an appropriate sales rep, for example by territory or industry. This process should be carefully planned in Step #1.
Virtual Assistants. “There are many virtual assistant companies and individuals available to help you with your seller and buyer calls. I struggled through three of them and was ready to throw in the towel. Then I found an amazing company that trains well and is very well scripted and constantly improves. I hired them and have been with them almost six years with the same person. They will become an integral part of your team when utilized properly. They all charge differently. I personally spend between $125-$135 per week for six to eight hours of calling. This produces approximately 12-18 leads weekly for me so two to three per hour counting the sourcing time they have to do. They send me on a daily basis fully filled out property information sheets. This assures you that you’re only speaking with quality leads that want to speak with you.”
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The database should provide information about businesses and individuals who have willingly offered their personal information through telephone interviews and opt-in Internet forms. Because of this, you know that the opportunity seeker email leads that you will receive are open to the business opportunities that you will be offering them and will not be annoyed when you call them with your proposal.
For example, maybe you took an online survey to learn more about how to take care of your car. If you got an email from the auto company that hosted the survey on their website about how they could help you take care of your car, it'd be far less intrusive and irrelevant than if they'd just called you out of the blue with no knowledge of whether you even care about car maintenance, right?
For example, let’s say you are a toy store – and you’re struggling to set yourself apart from the "big box" retailers. If you carry a wide variety of toys for infants and toddlers, you may consider yourself an expert on toy safety and choking hazards. Why not hold an informative webinar on that subject? You could talk about safety standards, and even point out unique toys you carry that are safe for very young children. At the end of the webinar, you might find visitors flocking to your site to see what you have to offer.
Google Adwords still stand at the forefront for PPC advertising as indicated in the diagram above from the 2013 State of Paid Search Report. While many frown on paid advertising as a digital marketing tool, these experts believe that PPC ads is still a very viable and high quality resource for generating valuable leads and will most likely continue on this thread for years to come. New businesses can quickly generate their much needed leads using PPC ads, and veteran digital marketers will continue to make use of this important tool for generating good results that will push them towards their goals.
Online surveys: Consumers are asked to complete a survey, including their demographic information and product and lifestyle interests. This information is used as a sales lead for advertisers, who purchase the consumer's information if provided. The consumer may 'opt-in' to receive correspondence from the advertiser and is therefore considered a qualified lead.