Lead management is a combination of several things. First you need the right tool to store your leads. There’s no point generating a torrent of leads if you can’t view them all, with context, in one place. And then you need to nurture every lead before they can be convinced about doing business with you. Finally, you’ve got to be able to rank your leads—based on how much (or how little) they engage with your business—so you can reach out to the hottest leads first.
Your lead generation strategy needs to be as dynamic as the people you’re targeting. Trends change, behaviors shift, opinions morph … so should your lead gen marketing. Use A/B split testing to see what CTAs perform best, which landing pages convert better, and which copy captures your target audience. Experiment with layout changes, design, UX, content, and advertising channels until you find what works.
The 2014 B2B Content Marketing Research by the Content Marketing Institute highlighted that 93% of digital marketers will make use of SEO and content marketing as a primary tool for 2014. Running SEO together with content marketing is a good strategy according to these experts in preparation for future changes in search engine algorithms that may occur. For these experts, the link building strategies done in the past won’t cut it anymore and 92% percent believe that creating really good content is the way for generating better leads through SEO in 2014 and beyond.
Many marketing agencies offer lead generation services for business that don't wish to develop their own systems. These agencies will often have a network of companies and websites that it uses to promote its client businesses. When a visitor expresses interest in one of the agency's clients, the agency passes that lead back to the client. Often agencies will promote their clients through a directory or list of providers, and when a visitor requests a quote for a specific service, the agency alerts the appropriate client.
However, this does not mean that you should sign up every blogger who looks to be even remotely interested in food to your weekly email about organic apples. That’s just silly (and it also violates the CAN-SPAM Act!). Instead, if you see someone mention on Twitter that they’re having a hard time locating organic apples in their area, consider tweeting back to ask if they’ve seen your online shop. Or drop them a short, polite email asking if you can help them.
Search engines also provide lead generation options. Any business with a website can appear on a search engine listing for related searches, and visitors can then click a link and be taken to that company's website. However, some search engines also offer a pay-per-click lead generation option. The search engine posts a link to the company's website at the top of the search results form, making it much more likely that prospective customers will choose to visit that website. However, when a visitor does click the link the search engine charges that company a small fee, as opposed to the free 'general' listings.
Lead scoring is a way to qualify leads quantitatively. Using this technique, leads are assigned a numerical value (or score) to determine where they fall on the scale from “interested” to “ready for a sale”. The criteria for these actions is completely up to you, but it must be uniform across your marketing and sales department so that everyone is working on the same scale.
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Search Engine Marketing is the mechanism available to do so. Search Engine Marketing (SEM) is basically marketing online to promote your website using advertisements in order to increase its visibility when searched using a particular search engine. The higher your website’s position in the search engine result pages, higher the chances of your website being viewed.
When an MQL displays sales-ready behavior, like requesting for a demo or signing up for a free trial, they become a sales qualified lead. These leads are usually handed over by the sales team to an Account Executive (AE). SQLs are close to making a purchasing decision, so the quicker the AE acts, the higher their chances of conversion. A good way to identify an SQL is by applying the BANT framework—do they have the Budget, Authority, Need and Timeframe to buy from you?
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None of this works, let alone improves, without closely monitoring the performance of every aspect of your lead generation and lead management process. Account Reps, Consultants and Technologists need to use analytics tools to optimize each step in the process and make strategic decisions to improve results. Each team needs to know how to generate the right reports from your Marketing, Sales and Customer Service systems in accordance with the SLA created in Step #1. Reports are shared with other teams and Management in order to ensure compliance with the SLA, to make better budgeting and staffing decisions and to allow senior managers to assess performance.
SEO is hugely important to ensuring that your site shows up in the search results for the keywords and phrases most relevant to your business. Let's say you sell gourmet cupcakes. If someone searches for "gourmet cupcakes," your website should show up, right? What do you think might happen if the phrase "gourmet cupcakes" is nowhere to be found in your title tag, on-page content, or even in your product descriptions? As you might have guessed, the answer is "nothing."
Let’s begin by with the definition of a lead. What does a lead mean to your company? Many companies have different definitions depending on their sales cycle, but standard definition is a qualified potential buyer who shows some level of interest in purchasing your product or solution. For the leads that fill out a form, they often do so in exchange for some relevant content or a compelling offer.
Twitter has Twitter Lead Gen Cards, which let you generate leads directly within a tweet without having to leave the site. A user's name, email address, and Twitter username are automatically pulled into the card, and all they have to do is click "Submit" to become a lead. (Hint for HubSpot users: You can connect Twitter Lead Gen Cards to your HubSpot Forms. Learn how to do that here).