I just got back from one of my Recruiting Retreats, where I literally lock people in a house for three days and build their businesses with them. One of the things we talked about was working leads...and in fact, we spent a fair bit of time actually having the people in the house dial leads. Most of them had never called leads before...so it was a test for them, a stretch outside of their comfort zone, and a great way to learn.
Using tools like Google+, Hangouts, and Skype to hold online discussions or webinars is the best way to personalize with your customers. These are better techniques to use when it comes to generating the best sales leads because the visitors are left with a personal, trustworthy experience. Conducting such webinars over the phone or using Hangouts to share screen engages the customers and creates interest in what you have to say. Having a question and answer session, in the end, can help clear all the doubts your customers might have and even help you identify the common issues which you can then work on.