Although lead generation no longer revolves around using the phone to identify qualified leads, that doesn’t mean the calling has stopped entirely. To engage and qualify prospective buyers, inside or outsourced teams will often still call prospects who have shown some level of interest. Sometimes they’ll call to highlight a value proposition or event as part of the lead nurturing and engagement process. In other cases, they’ll call simply to ask questions and determine interest as part of the lead qualification process.

Leads may come from various sources or activities, for example, digitally via the Internet, through personal referrals, through telephone calls either by the company or telemarketers, through advertisements, and events. A 2015 study found that 89% of respondents cited email as the most-used channel for generating leads, followed by content marketing, search engine, and finally events.[2] A study from 2014 found that direct traffic, search engines, and web referrals were the three most popular online channels for lead generation, accounting for 93% of leads.[3]

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